Coronavirus Safety and Receiving Packages

Social distancing, frequent washing of our hands, keeping living spaces and touch areas clean and disinfected, and staying home if you are sick and/or avoiding others who are sick are just some of the basic ways we can help protect ourselves and our families

Being informed plays a big role.  Keep an eye on your local Covid-19 reporting in addition to the national statistics and CDC recommendations. Your local coronavirus updates will help you understand how local officials are handling the situation, the number and location of cases near you, and the availability of services. If you search coronavirus on Google, you'll get a great breakdown of national and local coverage and helpful information.

What are we doing to provide for and protect our users?In an effort to protect you and our staff, we are allowing some of our support staff to work from home.  Emails, social media, customer support help, etc. can be done remotely.  This protects our staff from exposure and allows time with family and to attend to the challenges extended school closings are presenting. 

Packaging and shipping precautions.  The product we ship to you comes from our manufacturing facility, which is a sterile environment, directly to our shipping facility on a shrink-wrapped pallet via tractor trailer. We are limiting the number of staff that can access shipping and packaging areas and are following a regiment of frequent and aggressive disinfecting of work areas, personal washing of hands and following recommended personal safety protocols, as well as prohibiting visitors to the facility. The issue has not come up for us, but we are also exercising a prohibition against the presence of anyone who is sick, has been around anyone who is sick, or has recently traveled or been exposed to travelers.

How can you protect your family when you receive packages?According to the WHO website: "The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is also low." 

However, there are a few steps we as a company are taking and many of us are following this protocol at home, too.

  1. When receiving a package through the mail or other delivery service, try to limit exposure to the carrier.
  2. Disinfect the outer packaging with approved spray or by wiping the entire package with disinfecting wipes.
  3. The National Institutes of Health says that coronavirus can live up to 24 hours on cardboard so if a package is coming from an area with a higher infection rate or with a questionable chain of possession, you can add a layer of protection by quarantining packages for a period of time after disinfecting.
  4. Disinfect the contents as the package is opened.
  5. Once everything has been disinfected, wash hands thoroughly using foaming soap for at least 20 seconds and avoid touching your face.